BOOM! Community Arts Complaints Policy

BOOM! Community Arts aims to provide high quality services which meet our clients’ needs. We aim to achieve this all of the time: if we are not getting it right please let us know.

In order to ensure our workshops and events are of a high standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with us.

If you are not happy with BOOM! Community Arts please tell us

If you are unhappy about any BOOM! Community Arts’ service, please speak to the relevant contractor, staff member or Board Member.

Often we will be able to give you a response straight away. If the matter is more complicated we will aim to give you at least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Chair or another Board Member, or contact info@boomcommunityarts.com

All formal complaints will be logged. You will receive a written acknowledgement within three working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered

If after we have responded you are not satisfied, please write to the Chair who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.

Finally, please also let us know if you are happy with BOOM! Community Arts‘ services.